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Terms & Conditions

Welcome to Endurance Health (“we,” “us,” “our”). By accessing or using our website, services, or any associated platforms (including Spruce), you agree to the following Terms and Conditions (“Terms”). Please read them carefully before using our services.

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1. Eligibility

You must be at least 18 years old and reside in a U.S. state where Endurance Health is authorized to provide care. Services are limited to patients physically located in states where our physicians are licensed at the time of service.

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2. Services Provided

Endurance Health offers preventive and performance-based health services, including:

  • Secure asynchronous physician messaging

  • Virtual telehealth consultations

  • Lab ordering and interpretation

  • Personalized lifestyle and treatment plans

We do not provide emergency medical care, manage complex chronic disease, or prescribe controlled substances or psychotropic medications. Our services are not a replacement for primary care.

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3. Pricing and Payment

All services are cash-pay only. While Endurance Health does not bill insurance, you may submit your receipt to your health insurance provider or HSA/FSA administrator for potential reimbursement, depending on your plan's out-of-network or preventive care benefits. Prices are listed on our website and are subject to change without notice. Payment is required at time of booking or product purchase.

HSA/FSA eligibility may apply to certain services; consult your plan administrator.

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4. Refund Policy

  • Services may be refunded within 24 hours of purchase if they have not yet been initiated (e.g., lab orders not submitted, visits not started).

  • Once services begin (lab order placed, physician review started, or messaging initiated), purchases are non-refundable.

  • Rx visits and lab draws are non-refundable once rendered.

  • Physical merchandise (e.g., apparel) is final sale.
     

5. Medical Disclaimer

All content on this site is for informational purposes only and does not constitute medical advice. Services provided by Endurance Health are intended for non-emergent, performance and prevention-focused care.

Always consult your primary care provider for chronic conditions, urgent concerns, or vaccinations.

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6. Patient Responsibilities

By using our services, you agree to:

  • Provide accurate and complete medical information

  • Use secure messaging responsibly (not as a substitute for a visit)

  • Follow all care plans and lab testing instructions

  • Not misuse or abuse communication access (e.g., excessive messaging without a visit)
     

7. Privacy Policy

We are committed to maintaining HIPAA-compliant communication and protecting your personal health information. Please refer to our full [Privacy Policy] for more details.

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8. Intellectual Property

All content on this site (logos, design, text, graphics) is the property of Endurance Health and may not be used or reproduced without permission.

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9. Modifications to Terms

We reserve the right to update these Terms at any time. Continued use of our website or services after changes implies acceptance of the revised Terms.

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10. Contact Us

For questions, concerns, or support:
📧 Email: jeremyjwebbmd@endurancehealthclinic.com
📱 Secure Messaging: Available via Spruce (members only)

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